About Us
Cignpost is an FCA-regulated business offering health insurance services
and wellbeing solutions for you and your family.
We provide clear information about our plans, what is and is not covered, and the services available,
so you can make informed decisions.
As we offer our own products and services,
we do not provide independent financial advice or whole-of-market recommendations.
About Our Plans
Cignpost offers a range of flexible plan options,
allowing you to select the level of cover that best suits you and your budget.
Our plans cover up to £5,000 (standard) or £10,000 (enhanced) for diagnosis.
Additional cover is available if you choose the Treatment Bolt-on.
The insurer of the policy is Hamilton Insurance DAC. This policy is arranged by Capacity Insights,
a trading name of Healix Insurance Services Ltd, an approved cover holder at Lloyd's of London.
This policy is administered by Cignpost Advised Limited which is authorised
and regulated by the Financial Conduct Authority (FCA) with number 304130.
You have the option to agree to pay an excess in return for a lower monthly premium.
If you opt for an excess, it only applies once per policy year if you make a claim.
Your policy documents will record your excess choice.
Full details of what is, and what is not covered is contained in the following documents:
In addition, a table of benefits is set out on page 15 of the policy wording.
You can choose cover for:
- You only
- You and your Partner
- You and your Children
- You and your family
A Partner is someone you have lived with in a domestic relationship for at least six continuous months before the start of the policy and who is not related to you by birth or marriage.
Children (including adopted, foster, and stepchildren) can be covered up to the age of 18; or up to the age of 26 if in full-time education and living at home during the holidays.
Yes. Children (including adopted, foster, and stepchildren) can be covered up to the age of 18;
or up to the age of 26 if in full-time education and living at home during the holidays.
Children born during a policy year can be added to a policy within 30 days of birth or at renewal.
For all other children, additions can be made only at the time of the annual renewal of your policy.
They will remain covered under the policy until the end of the policy year.
At renewal your child will need to purchase their own individual policy at www.cignpost.com.
Please note that a child who takes out an individual policy will enter a new 5:2:2 moratorium period.
Partners can be added at the point of purchase or at annual renewal of the policy.
Alternatively they can take out a separate policy at any time.
Note that there is no saving of premium for a joint adult policy.
No. Your policy renews automatically each year.
If you move to a new age band (and therefore a corresponding premium increase)
we will notify you in advance of any prospective price rise.
If you have had any symptoms, diagnostic investigation or treatment
for a medical condition during the five years prior to taking out the policy,
you will not be covered for that condition until you have not had any symptoms
(whether or not a diagnosis has been made) consultations, medication, monitoring,
advice or treatment for that medical condition for a continuous period of
two years after the start date of your insurance policy.
There is no need to tell us about pre-existing conditions when purchasing a CignpostMe policy.
No. Because we use a 5:2:2 Moratorium, in the event of a claim, we will automatically check
your health records so there is no need for you to contact us about changes to your health.
Moratorium is defined as a stopping of an activity for an agreed amount of time.
It means a temporary waiting period. For health insurance, a 5:2:2 Moratorium refers to a condition where
if you’ve had any symptoms, advice, or treatment in the 5 years before your policy starts,
that condition is not covered for the first 2 years of your policy — and thereafter only
if you remain treatment and symptom-free during that first 2 years.
No. The policy includes the benifit of on-demand access to a GP to enable you
to gain a referral quickly and efficiently. You can obtain a referral from your NHS GP if you wish,
although this may take you more time to arrange.
Cover upgrades are possible only at the time of annual renewal.
Yes, there are some specific tests or treatments that are excluded. Please check your Policy Guide and IPID for details. It is recommended that you discuss any specific queries about this with the claims team.
The policy does not cover conditions relating to pregnancy or childbirth.
Yes, cancer diagnosis is included as standard in all plan options,
treatment may be included depending on plan option, please refer to your policy wording.
Please check your Policy Guide and IPID for details.
No. You can make as many claims as needed,
up to the maximum benefit amount listed on their policy schedule. If claims exceed
the maximum benefit amount allowed, the claims team will pre-warn you of this eventuality
and offer you the option to self-fund the difference.
No. Our insurance only covers diagnostic tests referred and conducted within the UK
(England, Scotland, Wales and Northern Ireland, but excluding Channel Islands and Isle of Man).
Our claims team will validate all claims and arrange any corresponding appointments, you will need to telephone: 02086084285 to make a claim.
To avoid unexpected issues,
we strongly recommend coordinating appointments through our experienced claims team.
It’s the best way to ensure your claim is eligible and processed quickly and efficiently.
We endeavor to settle all bills directly with the medical specialist or hospital.
In the rare event that you need to pay for pre-authorised diagnostic investigations or treatment, p
lease send all related invoices to us within six months of the date of your diagnostic investigations
or treatment along with your bank account details in order for us to reimburse you.
Upon receipt of all relevant documentation,
the claims team will refund any monies owing within 5 days via bank transfer.
No. Your premium is based on your age band, not on your claims history.
Setting Up Your Plan
You can get an instant quote directly through the Cignpost website.
You can purchase directly through the Cignpost website.
About Cignpost Treatment Module
The Cignpost Treatment Bolt-on is an optional enhancement that provides
policy holders with up to £50,000 towards private medical treatment costs
following diagnosis of an eligible acute condition.
The Treatment Bolt-on is designed
to support eligible private treatment costs including specialist consultations,
hospital charges, diagnostic procedures, surgical treatment, scans, and approved outpatient or day-case treatment.
The Treatment Bolt-on provides up to £50,000 of treatment cover per policy year,
subject to policy terms, benefit limits, and eligibility criteria.
The Treatment Bolt-on can be added at point of purchase or at renewal only.
Yes. The Treatment Bolt-on can be added to the Standard or Enhanced CignpostMe plans.
Treatment cover includes specialist consultations, hospital treatment, scans, surgical procedures, physiotherapy, outpatient care, and approved day-case procedures for eligible acute conditions. Please check your Treatment Bolt-on policy wording for details.
Yes. Treatment which is intended to shrink a cancer, stabilize it or slow down the spread of the disease is included. However, ongoing cancer treatment and chronic oncology care may be excluded unless specifically stated within the policy terms. Please check your Treatment Bolt-on policy wording for details.
Pre-existing conditions are generally excluded during the 5:2:2 moratorium or underwriting period.
Eligibility is subject to the policy terms and conditions.
A pre-existing condition is typically any illness, injury, symptom, treatment, medication,
or medical advice received before the policy start date within the previous 5 years
(10 years in respect of any cancerous and/or pre-malignant conditions).
Chronic or long-term conditions that require ongoing monitoring, treatment,
or management are generally excluded from treatment cover.
Yes. Policy holders must normally obtain a referral from a GP or approved clinician
before arranging specialist consultations, investigations, or treatment.
Yes. All eligible investigations and treatment must be pre-authorised by the Cignpost claims team
before treatment takes place. Failure to obtain pre-authorisation may result in claims not being paid.
Yes. You can choose from approved specialists and hospitals within the authorised treatment network,
subject to availability and claims approval.
Yes. Eligible treatment can be arranged through approved private hospitals
and facilities within the Cignpost hospital network.
Yes. Eligible day-case and outpatient surgical procedures
may be covered where medically necessary and pre-authorised.
Yes. Eligible diagnostic scans may be included as part of the approved treatment pathway.
Eligible physiotherapy treatment may be covered following referral from a GP or specialist,
depending on the terms of the plan selected.
Cover is for the cost of outpatient mental health treatment following a referral from your registered medical practitioner in general practice or your Cignpost digital GP where medically appropriate. If your referral is to a psychological therapist, we will arrange a telephone-based clinical assessment with a senior therapist from our mental health network provider who will help organise the most effective treatment for you. This could include face to face therapy, guided self-management or specialist referral. Where treatment with a psychological therapist occurs outside our network provider, it must be delivered under the direct supervision of a consultant psychiatrist.
Cover is also for the costs of medically necessary day case or inpatient mental health treatment in an NHS or private mental health unit. All treatment must be under the direct control and supervision of a consultant psychiatrist and must be authorised by us in advance and in writing.
Please note that mental health conditions are often long term in nature and may be classed as chronic conditions. If, after a full review of all the medical information available, the condition is considered to be chronic, we will not pay benefits for continuing or recurrent treatment of that condition. Neurodiversity, conditions related to, and assessment and treatment of, are not covered.
Some policies may include an excess option, meaning policy holders contribute a fixed amount towards eligible claims before cover applies. Excess only applies once per policy year across CignpostMe and the Treatment Bolt-on (if selected). Check your Policy Wording for more details.
The Treatment Bolt-on is designed to help policy holders access eligible private consultations
and treatment faster than standard NHS waiting times, subject to specialist availability.
Yes. The annual treatment limit resets at each policy renewal date,
provided the policy remains active and eligible.
If claims exceed the maximum benefit amount allowed,
the claims team will pre-warn you of this eventuality and offer them the option to self-fund the difference.
No. Your premium is based on your age band, not on your claims history. So you can claim with confidence.
Depending on the policy selected, partners
and dependant children may also be eligible for cover under the Treatment Bolt-on.
Treatment outside the UK is generally excluded.
You should contact the Cignpost claims team 02086084285 before arranging treatment to confirm eligibility, obtain pre-authorisation, and receive guidance on approved providers.
You can speak with Cignpost directly or
contact your adviser or broker to discuss eligibility, pricing, and cover options.
Full benefit limits, exclusions, eligibility criteria,
and policy terms are provided within the Treatment Bolt-on Policy Wording.
About MyCignpost App
The MyCignpost app is a digital health and wellbeing platform designed to help you manage your health,
access healthcare services, and make the most of your insurance benefits from one place.
The app is available to Cignpost policyholders, over the age of 18.
For those under the age of 18, the primary policy holder will be able to utilise app services on their behalf.
You can access GP services, manage wellbeing goals, connect wearable devices,
review health insights, and access insurance-related support and services.
Yes. You can access GP consultations through the app using phone or video appointments,
subject to availability.
GP services are accessible 24 hours a day, 7 days a week. Connect to a doctor in minutes.
If your policy includes dependant cover, eligible
family members may also be able to access app services and benefits, provided they are over the age of 18 years old.
For those under the age of 18 years old the primary policy holder will need to access the app on their behalf.
Yes. The app supports wearable device integration,
allowing policy holders to track activity levels and receive personalised health insights.
Health Age is a wellbeing assessment tool that provides an indication of your overall health
and lifestyle based on information you provide in the app.
You can then compare this Health Age to your biological age to see how your lifestyle is impacting your longevity.
Yes. You can set personal wellbeing goals
and monitor progress over time using the app’s health and wellness tools.
Yes. You will be able to access policy details, benefit summaries,
and membership information digitally through the app or online portal.
Cignpost uses secure systems and processes designed to protect policy holder information
and comply with applicable UK data protection requirements.
You can reset your password using the “Forgot Password” option on the login screen.
If you continue to experience issues, contact customer support for assistance.
The app is designed to work on most modern iOS and Android smartphones and tablets.
No. The MyCignpost app is a policy holder exclusive that comes as standard with all CignpostMe plans.
Yes. MyCignpost app provides access to wellbeing content, health resources,
and support services to help manage mental and physical wellbeing.
Yes. The MyCignpost app services are still be accessible while travelling abroad.
You can access customer support details, claims guidance,
and contact information directly within the MyCignpost app or member portal.
First ensure you are using the latest version of the MyCignpost app and check your internet connection. If problems continue, contact the Cignpost support team for assistance support@cignpost.com
No. The MyCignpost app is intended to complement existing healthcare pathways
and provide additional support, faster access, and wellbeing tools where eligible.
The MyCignpost app combines insurance support, wellbeing tools, wearable integration,
GP access, and health insights in one digital platform designed to support
long-term health and wellbeing in the palm of your hand.
Important Information
Cignpost operates in accordance with FCA regulations and applicable UK insurance requirements.
Eligibility criteria, cover limits, exclusions,
and waiting periods may apply depending on the selected plan.
All diagnosis and treatment claims may require eligibility checks
and pre-authorisation before treatment begins.
Full terms, exclusions, and benefit details are provided within the policy and membership documentation.
About Us
Cignpost is an FCA-regulated business offering health insurance services
and wellbeing solutions for UK businesses.
We provide clear information about our plans, what is and is not covered, and the services available,
so businesses can make informed decisions. As we offer our own products and services,
we do not provide independent financial advice or whole-of-market recommendations.
Cignpost focuses on practical healthcare benefits that employees use most,
including GP access, physiotherapy, health support, and fast access to diagnostic services including blood tests,
scans or tests as standard. We also offer the option to add the Treatment Bolt-on to give more comprehensive cover.
Our digital-first approach keeps things simple, transparent, and easy to manage online.
Group health insurance helps employees access medical support quickly, reducing
time away from work and supporting wellbeing. It is also a valued employee benefit
that can improve retention, engagement, and productivity.
There are several plan options available which can be flexed to suit your
specific business needs. All plans include 24/7 GP access, digital physiotherapy,
diagnosis cover, exclusive wellness app and workforce wellness insights as standard.
Yes. Cignpost plans are suitable for businesses of all sizes, from small and
medium-sized businesses through to larger organisations.
About Our Plans
Cignpost offers a range of flexible plan options, allowing employers to select
the level of cover that best suits their workforce and budget. Our plans cover up
to £5,000 (standard) or £10,000 (enhanced) for diagnosis. However, additional
cover and services may also be available if you choose the Treatment option.
The insurer of the policy is Hamilton Insurance DAC. This policy is arranged by
Capacity Insights, a trading name of Healix Insurance Services Ltd, an approved
cover holder at Lloyd's of London.
This policy is administered by Cignpost Advised Limited which is authorised and
regulated by the Financial Conduct Authority. The Financial Services Register number
for Cignpost Advised Limited is 304130. The registered address for Cignpost Advised
is The Stables, Peper Harow, Godalming, England, GU8 6BQ.
If an employer chooses an excess, it is the amount that an employee will pay
out-of-pocket for treatment each policy year, per person. This is paid by the
employee directly to the health care provider. Policy documents are stored in the
membership portal, please check your policy schedule to see if an excess applies.
Full details of what is covered (and what’s not) can be found in the following documents:
You’ll also find a table of benefits on page 15 of the policy wording.
Employers can choose to extend cover to employees only, or include their
dependent's. The available configurations are: employee only, employee and partner,
employee and children, or employee and family. A common-law partner is defined as
someone the employee lives with in a domestic relationship (not related to them)
for at least six continuous months before the policy starts. Children -including
adopted, foster, and stepchildren - can be covered if under 18, or under 26 if in
full-time education and living at home during holidays.
If an employer has elected to include dependent cover, children can be added up
to age 18, or up to 26 if in full-time education. If a child reaches the age limit
during the policy year, their cover continues until the next renewal date.
If an employer has elected to include dependent cover, newborns can be added
within 30 days of birth or at renewal. For all other children, additions can only
be made during the annual renewal period.
They will remain covered until the end of the policy year. At renewal the
employee's child can purchase their own individual policy at www.cignpost.com.
Please note that they will enter a new 5:2:2 moratorium period.
If an employer has chosen to offer partner cover, partners can be added at the
start of the policy or at renewal. If a partner wishes to be covered outside of
this window, they can take out their own individual policy at www.cignpost.com.
Yes! While cover through an employee benefit ends when an employee leaves the
business, leavers can take out an individual (personal) policy for either
themselves, or them and their family with us at www.cignpost.com. Please note that
an employee who leaves and takes out an individual policy will enter a new 5:2:2
moratorium period.
If the employer chooses to renew the policy, it will renew automatically, no
manual action is required from employees.
No, there is no need for employees to tell us upfront about any pre-existing
conditions as Cignpost uses a 5:2:2 Moratorium.
Cignpost uses a 5:2:2 Moratorium, meaning if the policy holder (employee or
dependant) has had a pre-existing condition in the 5 years before the cover start
date, they won’t be able to claim diagnostic tests for that condition(s) unless
they have had 2 continuous years free of symptoms, consultations, medication,
monitoring, advice or treatment after the policy start date, at which point the
policy holder will be covered.
No. Because we use a 5:2:2 Moratorium, in the event of a claim, we will
automatically check the employees' health records so there is no need for them
to contact us about changes to their health.
Not necessarily, the majority of referrals are via the 24/7 virtual GP on the
MyCignpost app, but the policy holder (employee or dependent) can also submit a
claim if they have obtained a referral from their NHS GP. In some cases, we may
need to access the policy holder's GP records to validate the claim under our
5:2:2 moratorium policy, but don't worry, our claims team guide them through
this process.
This decision rests with the employer. If the employer chooses to offer an
enhanced cover level, this will be made available to employees at renewal.
Yes, some tests or treatments may be excluded. Please check your Policy Guide and IPID for details. We recommend that the policy holder discusses any specific queries this with the claims team, who can be contacted on 020 8608 4285.
The policy does not cover conditions relating to pregnancy or childbirth.
Yes, cancer diagnosis is included as standard in all plan options, treatment
may be included depending on plan option, please refer to your policy wording.
Please check your Policy Guide and IPID for details.
The policy holder (employee or dependents) can make as many claims as needed,
up to the maximum benefit amount listed on their policy schedule. If claims
exceed the maximum benefit amount allowed, the claims team will pre-warn the
policy holder of this eventuality and offer them the option to self-fund
the difference.
No. Our insurance only covers diagnostic tests conducted within the UK.
(England, Scotland, Wales and Northern Ireland excluding Channel Islands and
Isle of Man).
Our claims team will validate all claims and arrange any corresponding appointments, policy holders (employees or dependents) will need to telephone: 02086084285 to make a claim.
To avoid unexpected issues or delays, we strongly recommend employees coordinate
appointments through our experienced claims team. It’s the best way to ensure
that any claim is handled as efficiently as possible.
In most cases, we will settle all approved bills directly with the medical
specialist or hospital. In the rare event that the policy holder (employee or
dependent) pays for pre-authorised diagnostic investigations or treatment, they
must send all bills or invoices to us within six months of the date of their
diagnostic investigations or treatment along with their bank account details in
order for us to reimburse them by bank transfer
Upon receipt of all relevant documentation, the claims team will refund
within 5 days via bank transfer to the policy holder.
Not at all, as premium is based on age bands and not claims history, so
businesses can forecast with confidence.
Tax and Financial Information
Yes. Where applicable, Insurance Premium Tax and VAT are included within the
quoted monthly pricing.
VAT invoices can be provided on request for eligible businesses that are
VAT registered.
Employer-funded health insurance is generally treated as a taxable employee
benefit by HMRC. Employees may therefore pay tax on the value of the cover
provided. Businesses should seek advice from their accountant or tax adviser
regarding their specific circumstances.
Employers may be required to pay Class 1A National Insurance contributions on
taxable employee benefits. Businesses should confirm their obligations with
HMRC or their accountant.
Setting Up Your Company Plan
No.
Employers can decide which employees are included within the company health plan.
Yes. Employers can offer different levels of cover to different employee
groups depending on business needs and budget.
Yes. Employees can typically be added mid-term,
subject to plan terms and conditions.
You can use our online calculator to get an indicative quote or contact us
through the Cignpost website to arrange a bespoke quote.
If your quote has expired, please contact Cignpost and we will be happy to
provide an updated quotation.
Once you receive your quote, you can complete the application process online
and set up payment details securely through the customer portal.
About Cignpost Treatment Module
The Cignpost Treatment Bolt-on is an optional enhancement that provides up to
£50,000 towards private medical treatment costs following diagnosis of an eligible
acute condition.
The Treatment Bolt-on is designed to support eligible private treatment costs
including specialist consultations, hospital charges, diagnostic procedures,
surgical treatment, scans, and approved outpatient or day-case treatment.
Employees can access up to £50,000 of treatment cover per policy year, subject
to policy terms, benefit limits, and eligibility criteria.
The Treatment Bolt-on can be added at point of purchase or at renewal only.
Yes. The Treatment Bolt-on can be added to the Standard or Enhanced CignpostMe plans.
Treatment cover includes specialist consultations, hospital treatment, scans,
surgical procedures, physiotherapy, outpatient care, and approved day-case
procedures for eligible acute conditions.
Yes. Treatment which is intended to shrink a cancer, stabilize it or slow down the spread of the disease is included. However, ongoing cancer treatment and chronic oncology care may be excluded unless specifically stated within the policy terms. Please check your Treatment Bolt-on policy wording for details.
Pre-existing conditions are generally excluded during the 5:2:2 moratorium or
underwriting period. Eligibility is subject to the policy terms and conditions.
A pre-existing condition is typically any illness, injury, symptom, treatment,
medication, or medical advice received before the policy start date within the
previous 5 years (10 years in respect of any cancerous and/or pre-malignant conditions).
Chronic or long-term conditions that require ongoing monitoring, treatment, or
management are generally excluded from treatment cover.
Yes. Employees must normally obtain a referral from a GP or approved clinician
before arranging specialist consultations, investigations, or treatment.
Yes. All eligible investigations and treatment must be pre-authorised by the
Cignpost claims team before treatment takes place. Failure to obtain pre-authorisation
may result in claims not being paid.
Employees can be able to choose from approved specialists and hospitals within
the authorised treatment network, subject to availability and claims approval.
Yes. Eligible treatment can be arranged through approved private hospitals and
facilities within the Cignpost hospital network.
Yes. Eligible day-case and outpatient surgical procedures may be covered where
medically necessary and pre-authorised.
Yes. Eligible diagnostic scans may be included as part of the approved
diagnostic and treatment pathway.
Eligible physiotherapy treatment may be covered following referral from a GP
or specialist, depending on the terms of the plan selected.
Cover is for the costs of outpatient mental health treatment following a referral from your registered medical practitioner in general practice or your Cignpost digital GP where medically appropriate. If your referral is to a psychological therapist, we will arrange a telephone-based clinical assessment with a senior therapist from our mental health network provider who will help organise the most effective treatment for you. This could include face to face therapy, guided self-management or specialist referral. Where treatment with a psychological therapist occurs outside our network provider, it must be delivered under the direct supervision of a consultant psychiatrist.
Cover is also for the costs of medically necessary day case or inpatient mental health treatment in an NHS or private mental health unit. All treatment must be under the direct control and supervision of a consultant psychiatrist and must be authorised by us in advance and in writing.
Please note that mental health conditions are often long term in nature and may be classed as chronic conditions. If, after a full review of all the medical information available, the condition is considered to be chronic, we will not pay benefits for continuing or recurrent treatment of that condition. Neurodiversity, conditions related to, and assessment and treatment of, are not covered.
Some policies may include an excess option, meaning employees contribute a fixed amount towards eligible claims before cover applies. Excess only applies once per policy year across CignpostMe and the Treatment Bolt-on (if selected). Check your Policy Wording for more details.
The Treatment Bolt-on is designed to help employees (or dependants) access
eligible private consultations and treatment faster than standard NHS waiting times,
subject to specialist availability.
Yes. The annual treatment limit resets at each policy renewal date, provided
the policy remains active and eligible.
If claims exceed the maximum benefit amount allowed, the claims team will
pre-warn employees (or dependants) of this eventuality and offer them the option
to self-fund the difference.
No. Premiums are based on 5 year age-band, not on claims history/usage.
So businesses can forecast with confidence.
Depending on the policy selected, partners and dependant children may also be
eligible for cover under the Treatment Bolt-on.
Treatment outside the UK is generally excluded.
Employees (or dependants) should contact the Cignpost claims team 02086084285 before arranging treatment to confirm eligibility, obtain pre-authorisation, and receive guidance on approved providers.
Yes. The Treatment Bolt-on may be available as part of employer-sponsored
healthcare and wellbeing solutions.
You can speak with Cignpost directly or contact your adviser or broker to
discuss eligibility, pricing, and cover options.
Full benefit limits, exclusions, eligibility criteria, and policy terms are
provided within the policy schedule and membership documentation.
About MyCignpost App
The MyCignpost app is a digital health and wellbeing platform designed to help
employees manage their health, access healthcare services, and make the most of
your insurance benefits from one place.
The MyCignpost app is available to Cignpost policyholders and dependants, over
the age of 18, covered under participating employer or family plans. For those
under the age of 18, the primary policy holder will be able to utilise app services
on their behalf.
Employees (or dependants) can access GP services, manage wellbeing goals,
connect wearable devices, review health insights, and access insurance-related
support and services.
Yes. Employees (or dependants) can access GP consultations through the app using
phone or video appointments, subject to availability.
GP services are accessible 24 hours a day, 7 days a week.
Connect to a doctor in minutes.
If your policy includes dependant cover, eligible family members may also be able
to access app services and benefits, provided they are over the age of 18 years
old. For those under the age of 18 years old the primary policy holder will need to
access the app on their behalf.
Yes. The app supports wearable device integration, allowing employees to track
activity levels and receive personalised health insights.
Health Age is a wellbeing assessment tool that provides an indication of your
overall health and lifestyle based on information employees provide in the app.
They can then compare this Health Age to your biological age to see how your
lifestyle is impacting your longevity.
Yes. Employees can set personal wellbeing goals and monitor progress over time
using the app’s health and wellness tools.
Employees can access policy details, benefit summaries, and membership
information digitally through the app or online portal.
Cignpost uses secure systems and processes designed to protect employee
information and comply with applicable UK data protection requirements.
Employees can reset your password using the “Forgot Password” option on the
login screen. If they continue to experience issues, contact customer support
for assistance.
The MyCignpost app is designed to work on most modern iOS and Android
smartphones and tablets.
No. The MyCignpost app is an exclusive that comes as standard with all
CignpostMe plans.
Yes. MyCignpost app provides access to wellbeing content, health resources, and
support services to help manage mental and physical wellbeing.
Yes. The MyCignpost app services are still be accessible while travelling abroad.
Employees can access customer support details, claims guidance, and contact
information directly within the MyCignpost app or member portal.
First ensure they are using the latest version of the MyCignpost app and check your internet connection. If problems continue, contact the Cignpost support team for assistance support@cignpost.com
No. The MyCignpost app is intended to complement existing healthcare pathways
and provide additional support, faster access, and wellbeing tools where eligible.
No. The MyCignpost app is an exclusive that comes as standard with all
CignpostMe plans.
The MyCignpost app combines insurance support, wellbeing tools, wearable
integration, GP access, and health insights in one digital platform designed
to support long-term health and wellbeing in the palm of your hand.
Important Information
Cignpost operates in accordance with FCA regulations and applicable UK
insurance requirements.
Eligibility criteria, cover limits, exclusions, and waiting periods may apply
depending on the selected plan.
All claims require validation before an appointment is made, therefore we
strongly recommend contacting the claims team on 02086084285 prior to submitting
a claim.
Full terms, exclusions, and benefit details are provided within the policy
and membership documentation.